CLIENT SERVICES

Delivery, returns
& care.

Before dispatch

We confirm the exact reference, selected build, delivery address and contact number before dispatch. Available quality-control photographs and any order-specific questions should be resolved before the watch is released for shipping.

Shipping arrangements

Carrier, tracking, estimated dispatch time and any shipping charge are confirmed for your destination with the order. International customers are responsible for understanding any local import rules, duties or taxes that may apply.

Returns and exchanges

Contact the concierge promptly if an item arrives damaged, differs materially from the confirmed order or develops a problem. Eligibility depends on the condition of the watch, the reason for the request and the written terms confirmed with your order. Do not return a watch without receiving return instructions and an approved destination.

Warranty support

Warranty duration, covered components and exclusions are confirmed in writing before payment. Damage from impact, misuse, unauthorised opening, incorrect setting, wear, moisture exposure outside the confirmed test condition or third-party repair may be excluded.

When the watch arrives

Inspect the package and watch upon arrival, retain the order reference and record any transit damage immediately. Follow the movement-specific guidance for winding, setting and routine care.

Keep your order confirmation, payment record, tracking details and QC material together. The concierge uses that record when handling delivery or warranty questions.